Refunds and Returns Policy
We encourage You to read and familiarise yourself with Our Refunds and Returns Policy as well as Your rights under the Australian Consumer Law prior to You making a purchase from Our website.
This Refunds and Refunds Policy applies when You make a purchase online from Our website www.gopartysupplies.com.au.
Change of mind
Please choose carefully when purchasing products from Our website as refunds or exchanges will not be provided where You have simply changed Your mind, made a wrong selection or found the goods cheaper elsewhere.
We strongly recommend that You carefully preview any orders before adding them to Your shopping cart and proceeding with Your order.
Refunds, exchanges and credits
We will offer you a refund, exchange or credit:
- Where the goods are faulty, defective or not for the purpose that products of that kind are commonly bought; or
- Where the goods You have bought do not match any sample provided by Us or any description of the goods advertised on Our website; or
- Where We are required to provide a refund, exchange or credit under any relevant laws.
Faulty or damaged goods
If any of Your products arrive damaged or are found to be faulty then You must notify Us by completing Our online ‘Contact Us’ form within five (5) days of receiving the goods.
Once You have completed our online form We will contact You to discuss the matter and provide You with a Return Authorisation Number (RAN). You must then return the goods, quoting Your RAN. We reserve the right to not acknowledge any returned goods unless a RAN is provided with the returned goods.
We will then arrange to have the damaged or faulty goods assessed prior to arranging for either a replacement of the goods or a refund of the price You paid for the goods once the goods have been deemed to be faulty or damaged. We may offer You a credit equal to the value of the goods (excluding original delivery charges) should they be deemed to be faulty or damaged.
If Your goods are defective or in the event that You were sent the wrong goods, Your refund or credit will include return delivery charges.
You will bear the cost of any new delivery charges in the event that You exchange the goods due to a change of mind.
Any refunds will be made to You via the method of payment You used to make Your online purchase. Refunds will normally be processed within seven (7) days of the damaged or faulty goods being returned.
Return of goods
You must return the goods to Us in the condition received by You brand new, unused, unopened and in re-saleable condition with all original packaging intact together with any accessories and/or manuals.
You must send any returns to the following address:
Go Party Supplies
102 Maloney Street
Eastlakes NSW 2018
Normally, any return delivery charges will be Your responsibility. We will not be held liable for lost, stolen or damaged return deliveries. Therefore, We suggest that You return the goods to us via Australia Post’s Registered Post Service as this will allow the item to be tracked.
In the event that We consider the products to have breached a consumer guarantee under the Australian Consumer Law, We will refund any shipping costs to return the goods to Us.
Questions and Enquiries
Should You have any questions about Our Refunds and Returns Policy, please contact Us via Our online ‘Contact us’ form.
Should you have any enquiries, please contact us on 1300 783 997