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Customer Service

If you have questions about our website, products or your order please read these Frequently Asked Questions as you may find the answer here.

Are the product on your site actually in stock?
Yes. Go Party Supplies works hard to maintain stock levels so the items you buy are on hand and ready to ship to you immediately. If an item has sold out, it will be displayed as such and will be unavailable to purchase however we will restock it as soon as possible. In the unlikely event that a stock count error has been made and we are out of stock of the item you ordered we will contact you immediately via phone or email to discuss your preference of a refund, substitute product or backorder.
How can i pay for my order?
Go Party Supplies has various payment options for your convenience. We currently accept Visa, Mastercard, Bank Deposit and PayPal payments. These options will be presented to you in the checkout and you can choose the option that suits you best.
Do you ship internationally?
At this point in time Go Party Supplies ships within Australia only.
How long will my order take to arrive?
Your items will be posted within 24 hours after your cleared payment has been received (Monday to Friday excluding public holidays). Depending on your location, please allow between 1-7 business days for your parcel to arrive. Go Party Supplies cannot be held responsible for delivery times so please ensure you allow enough time for your order to reach you before the all important party date.
I need my items urgently, can you express post?
Yes! If your order is urgent we suggest you choose the Express Delivery option. For next day delivery your order must be placed and fully paid for before 1pm (AEST) and provided you are located within Australia Post's Guaranteed Next Day Delivery network your parcel will be delivered overnight (Monday to Friday excluding public holidays).
Do you have a shop i can visit?
Go Party Supplies is an online business and currently does not have any retail outlets.
Do you have a printed catalogue?
Go Party Supplies does not have a printed catalog at this time. However, feel free to shop by Category or for an easier shopping experience! You may also use the search box located at the top of each page.
How do I cancel/modify my order?
Any attempt to cancel or modify an order must be done as soon as possible. We do not charge a fee for cancellations or modifications however we are unable to accept changes or cancellations after an order has been dispatched. Any cancellations or changes must be communicated to us by telephone or email as soon as possible to prevent this from happening.
Do you accept returns?
We absolutely want you to be happy with your purchase and will do our best to rectify any problems should they occur with minimal inconvenience to you. If for some reason you are not satisfied with a product you may return it for a refund of the price less the shipping cost or for a credit on your account. We will also happily exchange your item.

Please refer to our Returns Policy for more information.
What do I do if I have received damaged/incorrect merchandise?
If you receive incorrect or damaged items, or you feel your order is incomplete, please Contact Us immediately so that we may resolve the issue quickly.
I am after a product that i cannot see on your website - can you order it in?
There is such a vast array of children's partyware that its not possible to stock every item available. Should you not see what you are after on our site please Contact Us and we will try to source the product for you.
My question isn't listed here.
Please vist our Contact Us page, We look forward to being able to help with your enquiry.